PDS Synergy 260/270/370/380 Specific Issues.

Posted 2/11/2020

When you have problems with your PDS operator, there are a few things you can check before calling your local Door Service technology. Here are a few quick tips that could possibly save you a lot of time and some of your hard earned money too!

After power failure, my garage door stops 6 inches short of closed.
This is a very common problem that is also very easily solved. Simply unplug your carrier and give it a good 60-second pause. Then insert it again and run it twice. If this does not resolve the issue, you may need to reprogram the up and down limits.

The ups and downs are just that - the extent to which the door moves up and down before stopping. Resetting these limits is a simple process. Always start by consulting your user manual for the specific model instructions, but the basics are as follows:

You need a step ladder to access the operator's control panel

When placed, most have a fairly simple interface consisting of three buttons a (P) button as well as a (+) and (-)

For most PDS operators, hold down the (P) button until a specific number lights up (where you need your manual as this step differs)

When the correct number is found, simply press the (+) button until the door is at the height where you want the door to stop

Then, press (P) again to set your final adjustment and repeat the restriction process using the (-) button

I have to hold down the control button all the time to get the door closed.
This is usually an indication of misaligned eyes. The security eyes are located on each side of the bottom of your door. Make sure that the LED lights on the safety eyes are fixed, if they flash, they must be adjusted again. Marantec eyes can be easily adjusted by loosening the bracket and moving the eye around until the receiver light glows. Other brands may have a wing nut or other fastener that allows you to move your eyes around to adjust them properly.

I'm not sure how to put my door in manual mode with the emergency release cable.
PDS operators have two basic emergency release formats - the single cord and the Y-shaped cord. For both types, it is important to ensure that the door is fully closed to prevent accidents.

Single emergency release cable
To disconnect the trolley and place it in manual mode, simply pull down on the cord once and then open and close the door manually. To re-enter, pull the cord again and then press the button on your transmitter, run the engine and reconnect the door.

 "Y" shaped wire
This style of emergency release cable is designed to prevent unwanted tampering with your garage door, making it almost impossible for an intruder to open the door from the outside. To place this type of operator in manual mode, pull the trigger cable back and away from the garage door to remove the trolley. Pull the cord in the opposite direction toward the door to come again. Then simply run the engine to put it back in automatic mode.




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